Enterprise Support Specialist
23 hours ago
We are seeking a highly skilled and proactive professional to join our global support team in the role of Enterprise Support Specialist. The successful candidate will be responsible for monitoring, incident response, and issue resolution of enterprise-grade systems.
The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.
Key Responsibilities:- Manage and monitor support tickets via JIRA and email.
- Troubleshoot and resolve complex issues across IBM Sterling B2B integrations and translation services, UiPath RPA workflows and orchestrations, database systems, and cloud-native platforms.
- Perform regular health checks and performance monitoring of applications, integrations, and databases.
- Assist with deployment validations, patch installations, and performance tuning as needed.
- Provide 4-day support coverage per week in rotational shifts, including off-hours and weekends as required.
- Maintain accurate and up-to-date incident logs.
- Create and update knowledge base articles, SOPs, and troubleshooting documentation.
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