Reservation Sales Specialist

4 days ago


Jodhpur, Rajasthan, India beBeeReservations Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title: Reservations Executive

Key Role Overview

We are seeking a skilled and customer-centric Reservation Sales Specialist to manage guest reservations, drive sales conversions, and deliver exceptional guest experiences.

Main Responsibilities
  • Manage Room Reservations: Effectively manage room reservations, group bookings, and event inquiries via phone, email & OTAs.
  • Provide Accurate Information: Offer accurate information on availability, pricing, packages, and promotions to guests.
  • Convert Inquiries into Bookings: Convert inquiries into confirmed bookings by upselling hotel services and promoting personalized offers.
  • Coordinate with Operations Teams: Collaborate with operations teams (Front Office, Housekeeping, F&B) for seamless guest requirements.
  • Maintain Records: Maintain updated records of reservations, guest preferences & reports for efficient service delivery.
  • Build Relationships: Foster strong relationships with corporates, travel agents & repeat guests through exceptional service and tailored solutions.
  • Handle Cancellations: Efficiently handle cancellations, modifications, and special requests to ensure guest satisfaction.
  • Monitor OTA Bookings: Regularly monitor OTA bookings, guest reviews, and respond promptly to maintain high ratings.


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