
Vacation Rental Guest Experience Specialist
4 days ago
We are seeking a skilled professional to join our team and provide exceptional guest experiences for a leading short-term vacation rental company. This is a remote position based in India, requiring strong communication skills and excellent organizational abilities.
As a reservation agent, you will be responsible for processing refund requests, addressing guest inquiries, and offering recommendations for local attractions and activities.
- Process customer refunds and resolve billing discrepancies in accordance with established policies.
- Address guest concerns, complaints, and disputes with empathy and professionalism.
- Offer personalized recommendations for local dining, entertainment, and activities to enhance guest experiences.
- Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
- Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
- Strong communication skills with a customer-first mindset.
- Proficiency in property management systems (PMS) and reservation software.
- Excellent organizational, multitasking, and leadership abilities.
- A proactive approach to problem-solving.
- Competitive salary: ₹4,00,000 to ₹8,00,000 per year.
- Work Location: Remote (India).
- Shift: Night shift (US timings).
- Opportunity to work with a leading short-term vacation rental company.
- No prior experience required.
- Experience working with sales or reservations teams is a bonus.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is 'at will', and nothing in the job description should be construed as a contract for employment for any specified period of time.
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