Hospitality Reservations Specialist

3 days ago

Jodhpur, Rajasthan, India beBeeReservations Full time ₹ 4,20,000 - ₹ 4,80,000

We are seeking an experienced reservations professional to join our team. As a Reservations Executive, you will play a key role in establishing and maintaining our end-to-end reservations process.

The ideal candidate will have a strong understanding of OTA extranets, PMS, and rate management. They will be responsible for managing reservations across various channels, handling guest communication, and maintaining accurate data on our property management system.

This is an excellent opportunity for someone who is passionate about hospitality and wants to be part of a dynamic start-up environment. You will have the chance to work closely with our founder and contribute to the growth of our company.

Responsibilities:

  • Manage reservations across OTAs, direct bookings, and offline channels
  • Handle guest communication via calls, emails, and WhatsApp
  • Maintain accurate data on PMS and OTA extranets
  • Verify property listings and ensure rates, availability, and content are updated
  • Create SOPs, email templates, and booking process documents
  • Review guest communication for tone and accuracy
  • Coordinate with property managers for smooth check-ins and special requests
  • Maintain daily/weekly/monthly booking and revenue reports

Requirements:

  • Education: Degree/Diploma in Hotel Management
  • Experience: 3+ years in reservations/front office in hospitality
  • Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.)
  • Understanding of PMS and rate management
  • Excellent communication skills (English; other languages a plus)
  • Proficient in MS Excel, Google Sheets, and email drafting
  • Detail-oriented, proactive, and willing to learn in a start-up environment

Benefits:

  • Salary: ₹35,000 – ₹40,000/month (incl. incentives)
  • Direct mentorship from the founder
  • Hands-on experience in building a hospitality brand from the ground up
  • Career growth into a Reservations Manager role as the company expands

About Us:

We are a young and dynamic hospitality start-up currently managing boutique properties in Pondicherry. We are looking for someone who is passionate about hospitality to join our team and contribute to our growth.

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