ServiceNow ITSM Specialist with Expertise
6 days ago
About Rosemallow Technologies
We are a technology-driven company seeking an experienced ServiceNow professional to join our team as an ITSM and Discovery Specialist. The ideal candidate will have 5+ years of experience with ServiceNow, strong focus on ITSM and Discovery, and expertise in the ServiceNow ITSM suite.
Key Responsibilities:
- Design, implement, and maintain ServiceNow ITSM and Discovery solutions to meet business requirements.
- Configure and customize ServiceNow modules, including Incident, Problem, Change, Knowledge, Service Catalog, and Discovery.
- Develop and implement ServiceNow workflows, automations, and integrations to streamline processes and improve efficiency.
- Manage CMDB and asset tracking to ensure data accuracy and completeness.
- Troubleshoot and resolve ServiceNow issues, including script errors and performance bottlenecks.
- Collaborate with IT teams to understand business needs and translate them into ServiceNow solutions.
- Stay up-to-date with the latest ServiceNow features and best practices.
Requirements:
- 5+ years of ServiceNow experience, with a strong focus on ITSM and Discovery.
- Expertise in ServiceNow ITSM suite: Incident, Problem, Change, Knowledge, Service Catalog, etc.
- In-depth knowledge of ServiceNow Discovery: Configuration, MID Server setup, and troubleshooting.
- Strong experience with CMDB management and asset tracking.
- Proven ability to design and implement ServiceNow workflows, automations, and integrations.
- Scripting proficiency in JavaScript, Glide API, and ServiceNow development environment.
- Experience with REST/SOAP APIs and integrating external systems with ServiceNow.
- Strong understanding of ITIL best practices.
- Excellent problem-solving and communication skills.
- ServiceNow Certified System Administrator (CSA) or higher-level certifications (preferred).
Compensation: $120,000 - $180,000 per year.
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