Senior ServiceNow ITSM and HRSD Technical Lead
1 month ago
At MERGEN CORPORATES PRIVATE LIMITED, we are seeking a highly skilled Senior ServiceNow ITSM and HRSD Technical Lead to join our team.
Job Summary:
We are looking for a seasoned professional with extensive experience in implementing, configuring, and maintaining ServiceNow ITSM and HRSD modules. The successful candidate will have a strong understanding of ITIL processes and HR Service Delivery best practices, as well as proficiency in ServiceNow scripting (JavaScript), UI policies, business rules, and workflows.
Key Responsibilities:
- Implement, configure, and maintain ServiceNow ITSM and HRSD modules to align with business processes
- Gather and analyze requirements from stakeholders to design effective solutions
- Customize and develop workflows, forms, and reports to enhance the ServiceNow platform
- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues as they arise
- Collaborate with IT and HR teams to ensure seamless integration between ITSM and HRSD functionalities
- Conduct user training sessions and create documentation for processes and procedures
- Stay updated on ServiceNow releases, features, and best practices to recommend enhancements
- Participate in the planning and execution of ServiceNow upgrades and implementations
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience working with ServiceNow, specifically in ITSM and HRSD
- Strong understanding of ITIL processes and HR Service Delivery best practices
- Proficiency in ServiceNow scripting (JavaScript), UI policies, business rules, and workflows
- Experience with ServiceNow integration tools (REST, SOAP) and data import/export
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills, with the ability to work collaboratively
Preferred Qualifications:
- ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist
- Experience with additional ServiceNow modules (e.g., ITOM, CSM) is a plus
- Familiarity with Agile methodologies and project management tools
- Knowledge of HR processes and systems
What We Offer:
- A competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on experience
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A comprehensive benefits package, including health insurance and retirement savings plan
About Us:
MERGEN CORPORATES PRIVATE LIMITED is a leading provider of innovative technology solutions. We are committed to delivering exceptional results and building long-term relationships with our clients.
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