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Servicenow developer ITSM

2 months ago

bangalore, India Wipro Full time

Experience: 7+ years

Location: PAN India

Must Have: ServiceNow ITSM


Job Description

Job Title: ServiceNow ITSM Sr Developer


  • At least 7-12 years of experience in ITSM Consulting, High Level Design and developing technical solutions using ServiceNow platform
  • Good understanding and working knowledge of the ITIL Service management framework (certification preferred).
  • Must be experienced in deploying ITSM enterprise solutions using ServiceNow.
  • Preferably possess skillsets using JavaScript, RESTful API, JSON, CSS, HTML and XML.
  • Must have knowledge of Orchestration.
  • Strong understanding of ServiceNow technologies/modules. Should include administering the platform, monitoring performance, deploying applications, building catalogue items/workflows/Flows, and configuring third party integrations.
  • Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division.
  • Ability to work autonomously and set priorities to meet deadline-driven environment.
  • A team player who thrives and who is keen to influence others with means of new technologies.
  • Self-motivated, hands-on, analytical, meticulous and fast learner with a technical background.
  • Good written and verbal communication skills.


Primary responsibilities

  • Administer, Manage and maintain all the system and application configurations in the ITSM platform.
  • Act as a SME and able to coach team during development activities.
  • Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution.
  • Integrate ITSM with both internal and external tools.
  • Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained.
  • Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs.
  • Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity.
  • Create and review documents with the team on a continual basis to ensure transparency and traceability.
  • Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.