ServiceNow Developer
1 week ago
Job Description :
Key Responsibilities :
UI Development :
- Design, develop, and maintain user-friendly dashboards and interfaces in ServiceNow to improve user experience.
- Customize and enhance existing applications and workflows based on user needs and feedback.
- Ensure the UI adheres to the best practices in usability and accessibility.
Analytics and Reporting :
- Utilize Performance Analytics tools to create and manage reports that track KPIs and operational efficiency.
- Design and implement custom reports and dashboards to provide insights into service performance and trends.
- Analyze data from the ServiceNow platform to identify opportunities for service improvement and optimization.
Performance Management :
- Monitor and review service performance metrics, providing actionable insights for service level management.
- Collaborate with stakeholders to establish performance benchmarks and strive for continuous process improvement.
- Participate in the development of Performance Improvement Plans based on analytical data.
Collaboration :
- Work closely with cross-functional teams to gather requirements and ensure alignment with business objectives.
- Provide training and support to users on ServiceNow analytics tools and reporting features.
- Stay current with ServiceNow updates and best practices to leverage new features effectively.
Qualifications :
- 5+ years of experience with ServiceNow platform, focusing on UI development and reporting.
- Strong understanding of ServiceNow modules (e.g., ITSM, ITOM, ITBM).
- ITSM and ITOM are mandatory
- Proficiency in Performance Analytics and reporting tools within ServiceNow.
- Excellent analytical skills with experience interpreting complex data sets.
- Strong problem-solving skills and the ability to work under minimal supervision.
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