ServiceNow ITSM Expert

7 days ago


BangaloreHyderabad, India Coders Brain Technology & Private Limited Full time

Job Title: ServiceNow ITSM Expert

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Company Overview:

Coders Brain Technology & Private Limited is a leading technology firm that provides innovative solutions to its clients. We are currently seeking a highly skilled ServiceNow ITSM Expert to join our team.

About the Role:

This role involves conducting maintenance and upgrades to Service Catalog items, creating and executing changes to Service Catalog items, and providing defect support and remediation for catalog tasks and ServiceNow instances.

Key Responsibilities:

  1. Maintenance and Upgrades: Conduct maintenance and upgrades to Service Catalog items.
  2. Change Management: Create and execute changes to Service Catalog items, including story development, testing, and promotion preparation.
  3. Defect Support: Provide defect support and remediation for catalog tasks and ServiceNow instances.
  4. Catalog Architecture: Provide ServiceNow Catalog architecture and technical views.
  5. Release Upgrades: Plan, migrate, test, and handle defects for ServiceNow release upgrades.
  6. Data Management: Clone, refresh, and maintain ServiceNow instances within the environment as required.
  7. Ticket Management: Open and work on tickets with ServiceNow, implementing data changes per agreed-upon process.
  8. Service Request Review: Review Service Requests and Changes submitted for in-scope services, estimating level of effort for implementation.
  9. Demonstrations: Conduct ServiceNow function and module demonstrations.
  10. Integration: Support integration with ServiceNow for additional data sources.
  11. End User Support: Provide End User Incident and defect support for catalog items.
  12. Audits: Assist with periodic audits of the platform and accuracy of the data within ServiceNow.

Requirements:

The ideal candidate will have 8-14 years of experience in ServiceNow and relevant skills. They should be able to work independently and collaboratively as part of a team.

Benefits:

We offer a competitive salary package, along with opportunities for growth and professional development.

Estimated Salary: ₹1000000 - ₹2000000 per annum.



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