ServiceNow ITSM with CMDB

6 days ago

Hyderabad, India Tata Consultancy Services Full time

Dear All


TCS is hiring for ServiceNow ITSM with CMDB Role

ITSM, Integration, CMDB

Location: Chennai/ Hyderabad / Kolkata / Ahmedabad

Experience: 6 to 10 years


ServiceNow Developers with ITSM and CMDB (Developer)


Job Summary and Responsibilities

· Strong understanding and knowledge in ITIL Processes

· Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers

· Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets

· Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts

· Develop standards , process and support and maintenance of existing environment

· Develop use-case scenarios for Testing

· Assist with analyzing and converting business requirements to system requirements

· Work with stakeholders to design testing strategies for development, QA and UAT environments

· Working knowledge of ServiceNow release upgrade process for implementation

· Experience with full suite of ITSM modules including Incident, Request, Problem, Change,Case managements, Service Portal, Asset Management , CMDB, Discovery, Performance Analytics, ITBM

· Integrate ServiceNow applications with third applications using REST/SOAP APIs

· Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities

· Require strong debugging and troubleshooting skills

· To be proficient in understanding the end to end deployment process

Qualifications:

· Bachelor’s degree in Engineering, Computer Science, or related branch

· 5+ years overall work experience with 3+ years’ relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, CMDB, Notify, Asset Management, Service Portal, Agent Workspace

· ServiceNow Developer Certifications preferably CSA, CAD

· Strong verbal and written communication skills and proven technical leadership

Preferred Qualifications

· Experience with large scale, enterprise ITSM implementations

· Ability to prioritize multiple competing priorities in a fast-paced environment

· Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident Management

· ITIL v4 certification

· ServiceNow Certified Implementation Specialist in respective module experience


Interested candidates can share your updated Resume


Thanks & Regards

Hymavathi D

Talent Acquisition Group

Tata Consultancy Services

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