Servicenow developer ITSM

3 weeks ago

bangalore, India Wipro Full time

Experience: 7+ years
Location: PAN India
Must Have: ServiceNow ITSM

Job Description
Job Title: ServiceNow ITSM Sr Developer

At least 7-12 years of experience in ITSM Consulting, High Level Design and developing technical solutions using ServiceNow platform
Good understanding and working knowledge of the ITIL Service management framework (certification preferred).
Must be experienced in deploying ITSM enterprise solutions using ServiceNow.
Preferably possess skillsets using JavaScript, RESTful API, JSON, CSS, HTML and XML.
Must have knowledge of Orchestration.
Strong understanding of ServiceNow technologies/modules. Should include administering the platform, monitoring performance, deploying applications, building catalogue items/workflows/Flows, and configuring third party integrations.
Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division.
Ability to work autonomously and set priorities to meet deadline-driven environment.
A team player who thrives and who is keen to influence others with means of new technologies.
Self-motivated, hands-on, analytical, meticulous and fast learner with a technical background.
Good written and verbal communication skills.

Primary responsibilities
Administer, Manage and maintain all the system and application configurations in the ITSM platform.
Act as a SME and able to coach team during development activities.
Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution.
Integrate ITSM with both internal and external tools.
Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained.
Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs.
Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity.
Create and review documents with the team on a continual basis to ensure transparency and traceability.
Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.

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