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ServiceNow Developer

1 month ago


HyderabadBangaloreMumbaiPune, India MERGEN CORPORATES PRIVATE LIMITED Full time

Job Description :


Job Responsibilities :

- Implement, configure, and maintain ServiceNow ITSM and HRSD modules to align with business processes.

- Gather and analyze requirements from stakeholders to design effective solutions.

- Customize and develop workflows, forms, and reports to enhance the ServiceNow platform.

- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues as they arise.

- Collaborate with IT and HR teams to ensure seamless integration between ITSM and HRSD functionalities.

- Conduct user training sessions and create documentation for processes and procedures.

- Stay updated on ServiceNow releases, features, and best practices to recommend enhancements.

- Participate in the planning and execution of ServiceNow upgrades and implementations.

Requirements :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience working with ServiceNow, specifically in ITSM and HRSD.

- Strong understanding of ITIL processes and HR Service Delivery best practices.

- Proficiency in ServiceNow scripting (JavaScript), UI policies, business rules, and workflows.

- Experience with ServiceNow integration tools (REST, SOAP) and data import/export.

- Excellent analytical and problem-solving skills.

- Strong communication and interpersonal skills, with the ability to work collaboratively.

Preferred Qualifications :

- ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist.

- Experience with additional ServiceNow modules (e.g., ITOM, CSM) is a plus.

- Familiarity with Agile methodologies and project management tools.

- Knowledge of HR processes and systems.

(ref:hirist.tech)