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ServiceNow Developer
1 month ago
Job Description :
Job Responsibilities :
- Implement, configure, and maintain ServiceNow ITSM and HRSD modules to align with business processes.
- Gather and analyze requirements from stakeholders to design effective solutions.
- Customize and develop workflows, forms, and reports to enhance the ServiceNow platform.
- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues as they arise.
- Collaborate with IT and HR teams to ensure seamless integration between ITSM and HRSD functionalities.
- Conduct user training sessions and create documentation for processes and procedures.
- Stay updated on ServiceNow releases, features, and best practices to recommend enhancements.
- Participate in the planning and execution of ServiceNow upgrades and implementations.
Requirements :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience working with ServiceNow, specifically in ITSM and HRSD.
- Strong understanding of ITIL processes and HR Service Delivery best practices.
- Proficiency in ServiceNow scripting (JavaScript), UI policies, business rules, and workflows.
- Experience with ServiceNow integration tools (REST, SOAP) and data import/export.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work collaboratively.
Preferred Qualifications :
- ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist.
- Experience with additional ServiceNow modules (e.g., ITOM, CSM) is a plus.
- Familiarity with Agile methodologies and project management tools.
- Knowledge of HR processes and systems.