Rosemallow Technologies

2 days ago


Tamil NaduBangaloreCoimbatore, India ROSEMALLOW TECHNOLOGIES PRIVATE LIMITED Full time

Required Skills & Qualifications :

- 5+ years of ServiceNow experience, with a strong focus on ITSM and Discovery.

- Expertise in ServiceNow ITSM suite: Incident, Problem, Change, Knowledge, Service Catalog, etc.

- In-depth knowledge of ServiceNow Discovery: Configuration, MID Server setup, and troubleshooting.

- Strong experience with CMDB management and asset tracking.

- Proven ability to design and implement ServiceNow workflows, automations, and integrations.

- Scripting proficiency in JavaScript, Glide API, and ServiceNow development environment.

- Experience with REST/SOAP APIs and integrating external systems with ServiceNow.

- Strong understanding of ITIL best practices.

- Excellent problem-solving and communication skills.

- ServiceNow Certified System Administrator (CSA) or higher-level certifications (preferred).

Key Responsibilities :


- Design, implement, and maintain ServiceNow ITSM and Discovery solutions to meet business requirements.


- Configure and customize ServiceNow modules, including Incident, Problem, Change, Knowledge, Service Catalog, and Discovery.


- Develop and implement ServiceNow workflows, automations, and integrations to streamline processes and improve efficiency.


- Manage CMDB and asset tracking to ensure data accuracy and completeness.


- Troubleshoot and resolve ServiceNow issues, including script errors and performance bottlenecks.


- Collaborate with IT teams to understand business needs and translate them into ServiceNow solutions.


- Stay up-to-date with the latest ServiceNow features and best practices.

(ref:hirist.tech)

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