NOC Engineer

2 days ago

Jaipur, Rajasthan, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 15,00,000

Job Opportunity:

This is a full-time remote role for an NOC Engineer. The NOC Engineer will monitor and maintain network operations, manage and troubleshoot technical issues, ensure network security, and provide technical support to clients.

The professional will be engaged in proactive network maintenance, immediate issue resolution, and supporting enterprise-level communication and messaging solutions.

The ideal candidate should have at least 1 year of experience in NOC at an A2P messaging company and proficiency in SMPP and TCP/IP protocols.

Bachelor's degree in computer science, computer engineering, or a similar field is required.

Key Responsibilities:

  • Monitor and maintain network operations
  • Manage and troubleshoot technical issues
  • Ensure network security
  • Provide technical support to clients
  • Proactive network maintenance
  • Immediate issue resolution
  • Sales NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
  • New clients interconnect and interconnection testing
  • Ability to prioritize network alarms and incidents to fulfill KPI commitments
  • Monitoring Disk Space, log files, Dumps/logs purging, application up-time
  • Capacity management and reporting in case of possible breach of capacity
  • Answer customer emails/calls and provide timely & high level of service
  • Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
  • Head to Head testing/configuration with clients
  • Identify opportunities to improve processes and sponsor introducing system changes to improve efficiency

Requirements:

  • Bachelor's degree in computer science, computer engineering, or a similar field
  • Minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols
  • Minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis
  • Experience in working at a leading A2P operator would be an advantage
  • Excellent troubleshooting skills
  • Ability to work flexible hours
  • Good written and verbal communication skills
  • Advanced project management skills
  • Ability to work well under pressure
  • Team player with strong interpersonal skills

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