Client Success Associate

1 day ago

Kanpur, Uttar Pradesh, India beBeeClient Full time ₹ 2,50,000 - ₹ 3,50,000
Job Title: Customer Relationship Executive

We are seeking a highly organized and dynamic individual to fill the role of Customer Relationship Executive. This is an exciting opportunity for someone who thrives in fast-paced environments, loves interacting with people, solving problems, and creating meaningful client experiences while meeting performance targets.

The ideal candidate will be responsible for engaging with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses. They will provide clear and concise information about health transformation programs and guide new leads through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.

Key Responsibilities:

  • Engage with Inbound Leads: Respond promptly and accurately to inbound leads via various communication channels.
  • Provide Program Information: Offer clear and concise information about health transformation programs to new leads.
  • Guide Enrolment Process: Coordinate with the internal coaching team to ensure a smooth onboarding experience for new clients.
  • Manage Client Data: Maintain, manage, and update client data using CRM tools and systems.
  • Support After-Enrolment Needs: Assist clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with Internal Teams: Collaborate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Community Engagement: Assist in community engagement and promotional initiatives when required.
  • Data Analysis: Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet Performance Targets: Meet monthly client conversion targets and contribute to overall business growth.

Required Skills & Qualifications:

  • Strong Communication Skills: Possess strong written and verbal communication skills with a consultative and empathetic tone.
  • Ability to Multitask: Demonstrate the ability to multitask and stay composed in a fast-paced environment.
  • Organisational Skills: Exhibit good organisational and time-management skills.
  • Customer-First Mindset: Display a customer-first mindset with a problem-solving attitude.
  • Willingness to Take Ownership: Show a willingness to take ownership and deliver results.
  • Comfort with CRM Tools: Be comfortable with CRM tools, Excel, and data handling.
  • Interest in Fitness & Wellness: Have an interest in fitness and wellness.

Qualifications:

  • Bachelor's Degree: Hold a Bachelor's degree.
  • Prior Experience: Possess prior experience in customer service, inside sales, or relationship management.
  • English Proficiency: Demonstrate proficiency in English and basic computer skills (MS Office, CRM software).

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