Customer Support Associate

8 hours ago

Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Job Role:

A Customer Support Associate plays a pivotal role in maintaining customer satisfaction by addressing their queries and concerns through various communication channels while updating relevant systems with precise information. The goal is to build strong, long-lasting relationships with customers by responding promptly and professionally.

Key Responsibilities:

  • Provides technical assistance to remote employees
  • Adapts skills based on received feedback
  • Maintains confidentiality and security of personal and performance data, adhering to internal regulations
  • Complies with established standards and guidelines
  • Participates in regular training sessions published by the organization

Knowledge Qualifications:

The ideal candidate will possess excellent communication skills and be familiar with the BPO industry. They should be prepared to work in an international voice operation environment and provide exceptional customer service in a fast-paced setting.

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