Customer Experience Management Specialist

2 days ago


Kota, Rajasthan, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 25,00,000

Job Description:

We are seeking a Customer Experience Management Specialist to join our team. In this role, you will be responsible for developing and executing strategies that drive customer engagement, retention, and growth.

The ideal candidate will have a strong background in CRM systems, data analysis, and project management. You will work closely with cross-functional teams to align CRM strategies and ensure a consistent customer experience.

Your key responsibilities will include:

  • Developing and implementing CRM strategies aligned with business objectives
  • Managing, mentoring, and motivating a team of CRM specialists
  • Overseeing the configuration, customization, and integration of the CRM system
  • Analyzing customer data, identifying trends, and generating reports
  • Collaborating with marketing, sales, and customer support teams

Skills and Qualifications:

• CRM & Loyalty Expertise: Proficiency in CRM platforms, data management, and reporting.

• Leadership & Communication: Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.

• Analytical & Problem-Solving: Ability to analyze data, identify trends, and solve complex CRM-related problems.

• Strategic Thinking: Ability to develop and implement effective CRM strategies aligned with business goals.

• Project Management: Ability to manage projects, timelines, and resources effectively.

Interested candidates can share their resume.



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