
Customer Relationship Manager
7 hours ago
Job Title: Customer Accounts Specialist
- Skill in account management and customer service
- Excellent communication and negotiation skills
- Advanced knowledge of Microsoft Excel software
This position involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
The ideal candidate will have analytical skills to track performance metrics and improve processes, organizational and detail-oriented skills, problem-solving ability, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems.
We are seeking a proactive specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
Responsibilities:
- Contacting customers whose trials have expired
- Facilitating purchases and processing orders
- Addressing account issues and tracking follow-ups
Requirements:
- Advance knowledge of Microsoft Excel software
- Basic knowledge of Microsoft Word
- Strong communication and negotiation skills
- Experience in customer service
- Proficiency with CRM systems
This role offers the opportunity to work in a dynamic environment, where you can utilize your skills and experience to drive results and grow with our team.
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