
Software Customer Advocate
2 days ago
Job Role:
- Provide technical assistance to customers via phone, email and other communication channels.
- Analyze customer complaints and identify the root cause of issues.
- Collaborate with the development team to resolve complex technical problems.
- Implement solutions to prevent future occurrences and improve overall customer satisfaction.
- Document all support cases and maintain accurate records.
Key Skills and Qualifications:
- Minimum 2 years of experience in customer support for software products.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills in English.
- Able to manage multiple support cases efficiently and prioritize based on urgency.
Desirable Attributes:
- Experience working in a fast-paced environment.
- Ability to work effectively under pressure.
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