Technical Documentation Specialist for SaaS Product

1 day ago


Mumbai, Maharashtra, India Credentia Full time
Job Description

About the Role
We're seeking an experienced Technical Writer to create and maintain high-quality documentation for our innovative SaaS product. This role involves collaborating closely with subject matter experts to produce user-friendly materials, including API documentation, help guides, technical FAQs, and release notes. The ideal candidate will have a proven track record of delivering comprehensive developer documentation, leading documentation projects, and working in a fast-paced SaaS environment.

Key Responsibilities

Documentation Creation and Maintenance :
Create and update content for API documentation, help guides, and technical FAQs, ensuring accuracy and clarity.
Document input/output for web service APIs, SDKs, platform architecture, and user interfaces.
Develop and maintain content for release notes and product updates.

Developer and User-Focused Content:
Produce developer-friendly documentation for APIs and SDKs, catering to both technical and non-technical audiences, including end-users.
Collaborate with cross-functional teams to ensure documentation aligns with product releases and user needs.

Project Leadership:
Lead documentation projects from inception to completion, ensuring timely delivery and quality standards are met.
Coordinate with developers, product managers, and program managers to align documentation efforts with product releases.

Content Quality and Standards:
Maintain high-quality standards in documentation, including clarity, consistency, and usability.
Perform developmental editing to enhance the structure and flow of content.

Qualifications and Skills:
Education: Bachelor's degree in English, Technical Writing, Computer Science, or a related field.
Technical Experience: 6-8 years of experience in technical writing, preferably in a SaaS environment.
Tools and Technologies: Proficiency in documentation tools such as Markdown, DITA, or Confluence. Experience with API documentation tools like Swagger/OpenAPI.
Soft Skills: Exceptional writing, editing, and verbal communication skills. Strong organizational skills with the ability to manage multiple projects simultaneously.

Estimated Salary Range: $80,000 - $120,000 per year, based on industry standards and location. Compensation may vary depending on individual qualifications and experience.

Benefits:
  • A collaborative and supportive work culture.
  • Opportunities for professional growth and development.


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