Senior Technical Content Specialist
7 days ago
At Mantra Digital Inc., we are seeking a highly skilled Senior Technical Content Specialist to join our team. This is an exciting opportunity for someone who is passionate about creating high-quality technical content that effectively communicates complex technical concepts to a non-technical audience.
About UsWe are a rapidly growing text-based engagement platform powered by AI, reshaping business communication to be more effective at every level. Our mission is to humanize every interaction at scale, giving businesses the confidence and trust they need to succeed.
Job DescriptionThis role involves collaborating with subject matter experts, product managers, and developers to gather comprehensive information about our SaaS products' features and functionalities. The ideal candidate will have a strong background in technical writing, specifically for SaaS-based products, and be able to convey complex technical concepts in a clear and concise manner.
Key Responsibilities:- Create and maintain a diverse range of technical documentation, including user manuals, API guides, integration guides, release notes, and troubleshooting articles.
- Craft clear, concise, and user-friendly content that effectively communicates complex technical concepts to a non-technical audience.
- Organize and structure information in a manner that ensures our documentation is easily navigable and searchable for users.
- Continuously update and enhance existing documentation based on user feedback, product updates, and industry best practices.
- Conduct thorough research and hands-on testing of the product to gather accurate information and validate its functionality.
- Collaborate with the marketing team to ensure consistency in messaging and branding across all customer-facing materials.
- Minimum of 6-7 years of experience in technical writing, specifically for SaaS-based products.
- Bachelor's degree in English, Technical Writing, Computer Science, or a related field.
- Strong written and verbal communication skills, with the ability to convey complex technical concepts in a clear and concise manner.
- Strong knowledge of the SaaS domain technical writing.
- Solid understanding of software development concepts and experience working with software development teams.
- Proficiency in using documentation tools, such as Madcap Flare, Adobe RoboHelp, or similar tools.
- Knowledge of markup languages, such as XML, HTML, and CSS.
$120,000 - $150,000 per year, depending on experience.
Why Join Us?As a Senior Technical Content Specialist at Mantra Digital Inc., you will have the opportunity to work with a talented team of professionals who are passionate about creating innovative solutions. You will also have the chance to grow your career in a rapidly growing company, with opportunities for professional development and advancement.
What We Offer:- Flexible schedule with paid time off.
- Opportunity to work with cutting-edge technology and innovative solutions.
- A collaborative and dynamic work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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