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A Key Player in Customer Relationship Management
3 weeks ago
Customer Success Representative
This is a role that requires us to engage and preserve existing customers, cultivate profitable relationships, interact with customers via calls and messages, and achieve monthly targets in a highly performance-driven competitive environment.
The ideal candidate for this role should have proficiency in English communication and written skills, a computer science or technical background, prior experience in Edtech B2C sales of at least six months, exceptional communication and influencing skills, result-driven with experience in extremely target-centric jobs, self-learning abilities, and high grasping power.
We are looking for a customer success representative who can deliver sales pitches like a charm, maintain healthy customer relationships, and ensure timely feedback from parents. The selected individual will be responsible for the retention, renewals, and referrals of students. A bachelor's degree in an IT field is preferred but not mandatory.
Key Responsibilities:
- Engage and preserve existing customers
- Cultivate profitable relationships
- Interact with customers via calls and messages
- Achieve monthly targets in a highly performance-driven competitive environment
Required Skills:
- Proficiency in English communication and written skills
- Computer Science or technical background
- Prior experience in Edtech B2C sales (min 6 months)
- Exceptional communicator and influencer
- Result-driven with experience in extremely target-centric jobs
- Self-learner with high grasping ability
Perks:
- Free lunch & dinner
- Exposure to a fast-paced Ed-Tech startup
- Health insurance
- PF contribution
What We Offer:
- Collaborative team culture
- Career growth opportunities
