Customer Experience Specialist

2 weeks ago

Delhi, Delhi, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Customer Service Representative

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to work in a fast-paced environment.

We are seeking a highly skilled and experienced professional to provide top-notch customer service.

  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
  • Give customer service support.

Responsibilities:

Key Responsibilities:

  • Experience working in the Ground Transportation industry (Preferred).
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Should have strong operational and analytical skills.
  • Should have strong problem-solving skills.
  • Excellent English verbal and written communication. (Mandatory)
  • Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
  • Able to accommodate a full-time schedule of 24*7 and 6 days a week.
  • Ability to prioritize and manage their time effectively.
  • Should be ready for Fast paced work environment.
  • Should have attention to detail.
  • Conversation Spanish speaking skills
Requirements:

Key Requirements:

  • Strong communication and interpersonal skills.
  • Problem-solving and analytical skills.
  • Time management and organizational skills.
  • Adaptability and flexibility.
  • Ability to work well under pressure.
What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

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