Support Customer Experience Specialist

2 weeks ago


Delhi, Delhi, India beBeeCustomerCare Full time ₹ 3,00,000 - ₹ 6,00,000
Customer Care Representative

We are seeking a motivated and customer-focused individual to join our team. This role involves handling customer queries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
  • Handle inbound and outbound customer calls in a professional manner.
  • Assist customers with queries, complaints, and product/service information.
  • Provide accurate and timely responses to customer concerns.
  • Maintain records of customer interactions and update databases.
  • Escalate complex issues to the concerned department when necessary.
  • Ensure customer satisfaction by delivering excellent service.
Requirements:
  • Good verbal and written communication skills.
  • Positive attitude, patience, and problem-solving ability.
  • Willingness to work in shifts if required.


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