ServiceNow Practice Director

16 hours ago


Delhi, Delhi, India Movate Full time

Job Title: ServiceNow Practice Director

About the Role:

We are seeking an experienced ServiceNow Practice Director to lead our team in delivering exceptional service management solutions. The successful candidate will have a proven track record of driving business growth, strategic planning, and client engagement.

Responsibilities:

  • Define and execute the strategic vision for the ServiceNow practice, aligning with Movate's overall business objectives.
  • Develop and oversee design, delivery, and support of ServiceNow solutions.
  • Establish best practices and methodologies, such as ITIL frameworks, to optimize service delivery and solution performance.
  • Act as a trusted advisor to key clients, providing thought leadership on ServiceNow capabilities and driving business outcomes.
  • Lead business development efforts, including pre-sales RFPs, solution presentations, demos, and proposal development for large-scale ServiceNow projects.
  • Expand the ServiceNow practice by identifying and developing new business opportunities, managing key accounts, and building long-term client relationships.
  • Collaborate with Movate's Propel Labs to develop new solutions and enhance existing ones on the ServiceNow platform.

Requirements:

  • 15+ years of experience in ITSM/ITOM/ITAM, with at least 5 years in a leadership role within a ServiceNow-focused practice.
  • In-depth knowledge of ServiceNow products, including ITSM, ITOM, ITAM, and other ESM modules.
  • Strong business acumen with the ability to drive growth through strategic planning, service offering development, and client engagement.
  • Excellent communication and leadership skills, with the ability to influence stakeholders and foster collaboration across teams.
  • ServiceNow certifications (CSA, Implementation Specialist) and knowledge of ITIL frameworks are highly desirable.

Salary: $180,000 - $220,000 per year, depending on experience and qualifications.



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