Senior Customer Experience Coordinator

4 days ago


Kolkata, West Bengal, India beBeeField Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Overview

The Deputy Manager, Field Service position plays a vital role in ensuring the seamless delivery of services. This individual will be responsible for overseeing the operations of service partners, guaranteeing they provide top-notch customer care.

Key Responsibilities:
  • Monitor and improve service quality metrics such as open calls, same day closures, and escalations for each service partner.
  • Collaborate with service partners to educate service engineers on effective customer interactions.
  • Validate replacement calls and initiate the process from the service end.
  • Provide timely resolutions for defective products at the shop floor and address escalated customer issues raised by trade partners.
  • Conduct periodic stock checks at trade partner warehouses and minimize stock defects and repair costs.
  • Offer engineering solutions to issues faced by Service Engineers and guide them in excelling in soft skills and customer interaction.
  • Promote sales of accessories, water products, spare parts, and stabilizers to service partners.


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