IT Service Delivery Expert

1 week ago

Nashik, Maharashtra, India beBeeService Full time ₹ 30,00,000 - ₹ 50,00,000
IT Service Management Professional

We seek an experienced IT service management professional to oversee ITSM practices, train, mentor, and develop fresh graduates entering the IT services field.

This role is designed for a seasoned ITSM specialist who will provide hands-on training in ITSM tools, review trainee work, and guide graduates in understanding service strategy, design, transition, operations, and continual improvement.

The ideal candidate will have over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. They will be responsible for mentoring and coaching fresh graduates on incident, problem, change, release, and service request management, as well as providing constructive feedback on their work.

The successful candidate will also conduct workshops on root cause analysis, customer service excellence, and communication best practices, and collaborate with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.

This is a unique opportunity for a skilled ITSM professional to join our organization and contribute to the development of fresh graduates in the IT services field.

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