Strategic Data Analyst for Customer Experience and Business Trends
1 day ago
This is an exciting opportunity to join myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a Business Intelligence Engineer, you will play a key role in analyzing and delivering insights to help us better serve customers.
The Customer Experience and Business Trends (CXBT) team is seeking a skilled and motivated individual to innovate, build new methodologies, and make recommendations to drive actions that directly impact our current and future customers.
Key Responsibilities:
- Design, develop, document, and manage scalable solutions for new and ongoing analyses metrics, reports, and dashboards to support business needs
- Identify new data sources and invent new methodologies and approaches to understand and drive improved customer experiences
- Drive efforts to simplify, automate, and standardize processes across the team to drive efficiencies, expand scope, and drive increased impact to customer experience
- Present deep dives and analysis to both technical and non-technical stakeholders, ensuring clarity and understanding
About the Team:
CXBT is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer.
We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
Requirements:
- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with one or more industry analytics visualization tools and statistical methods
- Experience with scripting language (e.g., Python, Java, or R)
Estimated Salary:$140,000 - $160,000 per year
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