Strategic Customer Experience Consultant

2 days ago


Bengaluru, Karnataka, India myGwork Full time

About myGwork and Amazon

myGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. Amazon, as a leader in customer experience, is looking for a talented individual to join our Global Capability team based in Bangalore.

The Role: Business Analyst

You will contribute to critical global services that measure Amazon's end-to-end Customer Experience. As a Business Analyst (BA), you will bring innovation, a strategic perspective, and an ability to prioritize and execute on a fast-moving set of priorities. You will partner closely with program and technology teams to define and build innovative and delightful experiences for customers.

Key Responsibilities

  1. Data Analysis: Perform deep data analysis, document findings and insights, and communicate to business stakeholders.
  2. Data Empowerment: Empower technical and non-technical internal customers to self-serve data pull and data analysis needs.
  3. Subject Matter Expertise: Be the expert on the data used and generated by the team's products. Act as Subject Matter Expert when it comes to data questions.
  4. Insight Derivation: Derive insights from data; Synthesize data into succinct narrative and bridges to enable business and leadership to make investment and strategy decisions
  5. Market Segment Reports: Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives

About the Team

CXBT (Customer Experience & Business Trends) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer.

Requirements and Qualifications

  • Bachelor's degree in computer science, engineering, mathematics or equivalent
  • 3+ years of tax, finance or a related analytical field experience
  • Experience defining requirements and using data and metrics to draw business insights
  • Experience making business recommendations and influencing stakeholders
  • Fluency in SQL and ETL
  • 6+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables)

Salary Information

We estimate the salary range for this position to be around ₹1,200,000 - ₹1,800,000 per annum, depending on qualifications and experience.



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