Strategic Customer Experience Consultant
2 days ago
About myGwork and Amazon
myGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. Amazon, as a leader in customer experience, is looking for a talented individual to join our Global Capability team based in Bangalore.
The Role: Business Analyst
You will contribute to critical global services that measure Amazon's end-to-end Customer Experience. As a Business Analyst (BA), you will bring innovation, a strategic perspective, and an ability to prioritize and execute on a fast-moving set of priorities. You will partner closely with program and technology teams to define and build innovative and delightful experiences for customers.
Key Responsibilities
- Data Analysis: Perform deep data analysis, document findings and insights, and communicate to business stakeholders.
- Data Empowerment: Empower technical and non-technical internal customers to self-serve data pull and data analysis needs.
- Subject Matter Expertise: Be the expert on the data used and generated by the team's products. Act as Subject Matter Expert when it comes to data questions.
- Insight Derivation: Derive insights from data; Synthesize data into succinct narrative and bridges to enable business and leadership to make investment and strategy decisions
- Market Segment Reports: Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives
About the Team
CXBT (Customer Experience & Business Trends) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer.
Requirements and Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 3+ years of tax, finance or a related analytical field experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Fluency in SQL and ETL
- 6+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables)
Salary Information
We estimate the salary range for this position to be around ₹1,200,000 - ₹1,800,000 per annum, depending on qualifications and experience.
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