Data Quality Assurance Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeServiceQuality Full time ₹ 40,00,000 - ₹ 60,00,000
Job Title: Manager - Quality Data Annotator

The ideal candidate will have overall 5+ years of experience in Quality Management and preferably 2+ years in Data Annotation space. They should have prior work experience in Quality management role in Data Annotation space.

Responsibilities:
  • Design/Deploy Service Quality framework that provides insights into the business conditions for enhancing process efficiency, improve quality and aide predictability of Operations Health
  • Ability to understand, define & monitor the business indicators (Lagging & Leading Indicators)
  • Sound understanding of Early Warning system(s) and be able to design as per business need
  • Expertise in performing Risk & Controls assessment/FMEA and create/propose a robust controls framework
  • Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans
  • Drive ongoing/identified service assurance initiatives, continuous process improvement program
  • Accountable for data accuracy, timeliness and overall quality of the overall work product
Required Skills and Qualifications:
  • MBA or PG degree preferably in Business Administration/Engineering
  • Minimum 10 years of experience in service quality, project mgt., quality management system for service industry
  • Excellent knowledge about service quality both in Operations and support functions. Preferred domains: Supply Chain, Utilities, MPE, Healthcare, Customer support
Key Skills:
  • Solid understanding of business transformation concepts and frameworks
  • Expertise in designing service quality assurance framework
  • Solid understanding of business metrics & how support impacts those
  • In-depth understanding of Quality management system, Operations and Support functions
  • Proficiency in process improvement initiatives
  • Customer centricity and effective program management skills
  • Excellent analytical, data visualization, problem-solving and advisory ability
  • Excellent in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preferred: SAP, Tableau knowledge

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