Quality Assurance Manager

Now Hiring: Quality Assurance Manager - Australia | Lead quality initiatives, drive process excellence, and build world-class standards. Contact us today: +91-9773601633

Quality Assurance Manager - Job Description

We are seeking an experienced Quality Assurance Manager to lead our quality initiatives and ensure the highest standards of product excellence. The ideal candidate will be a strategic thinker with hands-on experience in quality management systems, team leadership, and continuous improvement processes. This role requires a detail-oriented professional who can balance operational excellence with strategic planning while fostering a culture of quality throughout the organization.

The successful candidate will have a proven track record of implementing quality standards, managing cross-functional teams, and driving process improvements that enhance product quality, reduce defects, and improve customer satisfaction. Strong analytical skills, excellent communication abilities, and experience with industry-standard quality frameworks are essential.

Key Responsibilities

- Develop, implement, and maintain comprehensive quality management systems and procedures
- Establish quality standards, metrics, and KPIs to measure product and process performance
- Conduct regular quality audits and assessments to ensure compliance with internal standards and regulatory requirements
- Monitor quality trends and implement corrective actions to address non-conformances
- Ensure adherence to ISO standards, industry regulations, and company quality policies
- Lead and mentor a team of quality assurance specialists and inspectors
- Provide training and development opportunities to enhance team capabilities
- Set performance objectives and conduct regular performance evaluations
- Foster a collaborative environment focused on continuous improvement and quality excellence
- Coordinate with HR on recruitment and onboarding of quality team members
- Analyze quality data and trends to identify opportunities for process improvements
- Lead root cause analysis investigations for quality issues and implement sustainable solutions
- Drive continuous improvement initiatives using methodologies such as Six Sigma, Lean, or Kaizen
- Collaborate with production, engineering, and other departments to optimize quality processes
- Develop and maintain quality control procedures and work instructions
- Partner with product development teams to establish quality requirements for new products
- Work closely with suppliers and vendors to ensure incoming material quality standards
- Coordinate with customer service teams to address quality-related customer concerns
- Collaborate with regulatory affairs to ensure compliance with applicable standards and regulations
- Support sales and marketing teams with quality-related documentation and certifications
- Maintain comprehensive quality documentation, including procedures, reports, and records
- Prepare regular quality performance reports for senior management
- Document quality incidents, corrective actions, and preventive measures
- Ensure proper record-keeping for regulatory compliance and audit purposes
- Create and update quality manuals and standard operating procedures
- Develop long-term quality strategies aligned with business objectives
- Identify and assess quality-related risks and implement mitigation strategies
- Participate in new product development reviews and design controls
- Support business development initiatives with quality expertise and documentation
- Stay current with industry trends, regulations, and best practices in quality management
- Monitor customer feedback and quality complaints to drive improvements
- Participate in customer audits and quality reviews
- Support customer quality requirements and certification processes
- Ensure timely resolution of customer quality issues and concerns
- Maintain customer quality scorecards and performance metrics

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