Quality Assurance Manager

Now Hiring: Quality Assurance Manager - Australia | Lead quality initiatives, drive process excellence, and build world-class standards. Contact us today:

Quality Assurance Manager - Job Description

We are seeking an experienced Quality Assurance Manager to lead our quality initiatives and ensure the highest standards of product excellence. The ideal candidate will be a strategic thinker with hands-on experience in quality management systems, team leadership, and continuous improvement processes. This role requires a detail-oriented professional who can balance operational excellence with strategic planning while fostering a culture of quality throughout the organization.

The successful candidate will have a proven track record of implementing quality standards, managing cross-functional teams, and driving process improvements that enhance product quality, reduce defects, and improve customer satisfaction. Strong analytical skills, excellent communication abilities, and experience with industry-standard quality frameworks are essential.

Key Responsibilities

• Develop, implement, and maintain comprehensive quality management systems and procedures
• Establish quality standards, metrics, and KPIs to measure product and process performance
• Conduct regular quality audits and assessments to ensure compliance with internal standards and regulatory requirements
• Monitor quality trends and implement corrective actions to address non-conformances
• Ensure adherence to ISO standards, industry regulations, and company quality policies
• Lead and mentor a team of quality assurance specialists and inspectors
• Provide training and development opportunities to enhance team capabilities
• Set performance objectives and conduct regular performance evaluations
• Foster a collaborative environment focused on continuous improvement and quality excellence
• Coordinate with HR on recruitment and onboarding of quality team members
• Analyze quality data and trends to identify opportunities for process improvements
• Lead root cause analysis investigations for quality issues and implement sustainable solutions
• Drive continuous improvement initiatives using methodologies such as Six Sigma, Lean, or Kaizen
• Collaborate with production, engineering, and other departments to optimize quality processes
• Develop and maintain quality control procedures and work instructions
• Partner with product development teams to establish quality requirements for new products
• Work closely with suppliers and vendors to ensure incoming material quality standards
• Coordinate with customer service teams to address quality-related customer concerns
• Collaborate with regulatory affairs to ensure compliance with applicable standards and regulations
• Support sales and marketing teams with quality-related documentation and certifications
• Maintain comprehensive quality documentation, including procedures, reports, and records
• Prepare regular quality performance reports for senior management
• Document quality incidents, corrective actions, and preventive measures
• Ensure proper record-keeping for regulatory compliance and audit purposes
• Create and update quality manuals and standard operating procedures
• Develop long-term quality strategies aligned with business objectives
• Identify and assess quality-related risks and implement mitigation strategies
• Participate in new product development reviews and design controls
• Support business development initiatives with quality expertise and documentation
• Stay current with industry trends, regulations, and best practices in quality management
• Monitor customer feedback and quality complaints to drive improvements
• Participate in customer audits and quality reviews
• Support customer quality requirements and certification processes
• Ensure timely resolution of customer quality issues and concerns
• Maintain customer quality scorecards and performance metrics