Manager - quality data annotator

1 week ago

Bengaluru, Karnataka, India HCLTech Full time

HCLTech Is hiring for Manager - Quality Data Annotation Interested candidates please go through below JD, details & share resume Email - - Data AnnotationCurrent CTC - Expected CTC- Notice period- Exp in Quality Data Annotation - Graduation & Quality + Data Annotation is must SERVICE Quality ASSURANCE EXPERT, Continuous Improvement, QUALITY MANAGEMENT SYSTEM DEPLOYMENTUndertake service assurance initiatives and maintain a high and consistent level of support service quality across various projects within the firm so help attain business outcomes and provide zero surprises to Operations. You will lead independent service assurance projects or work as a collaborator to help our client's in their service assurance journey to improve the quality of output continuously.Location: Noida & available to travel and work in flexible shifts as needed Roles & Responsibilities: Overall 5+ years of experience in Quality Management and preferably 2+ years in Data Annotation spacePrior work experience in Quality management role in Data Annotation spaceDesign/Deploy Service Quality framework that provides insights into the business conditions for enhancing process efficiency, improve quality and aide predictability of Operations HealthAbility to understand, define & monitor the business indicators (Lagging & Leading Indicators)Sound understanding of Early Warning system(s) and be able to design as per business needExpertise in performing Risk & Controls assessment/FMEA and create/propose a robust controls framework Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans Drive ongoing/ identified service assurance initiatives, continuous process improvement programAccountable for data accuracy, timeliness and overall quality of the overall work productQUALIFICATIONS Degrees, Certifications, Experience:MBA or PG degree preferably in Business Administration/EngineeringMinimum 10 years of experience in service quality, project mgt., quality management system for service industry Excellent knowledge about service quality both in Operations and support functions. Preferred domains: Supply Chain, Utilities, MPE, Healthcare, Customer supportBB certified/Trained & tested or GB certifiedSKILLS:Sound understanding of business transformation concepts and frameworksExpertise in designing service quality assurance frameworkSound understanding of business metrics & how support impacts thoseIn-depth understanding of Quality management system, Operations and Support functions Proficiency in process improvement initiativesCustomer centricity and effective program management skillsExcellent analytical, data visualization, problem-solving and advisory abilityExcellent in Advanced MS-Excel, Power Point, Minitab, MS-Visio usage. Preferred: SAP, Tableau knowledge

  • Manager - Quality Data Annotator

    2 weeks ago

    Bengaluru, Karnataka, India HCLTech Full time

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  • Manager - Quality Data Annotator

    2 weeks ago

    Bengaluru, Karnataka, India HCLTech Full time

    HCLTech Is hiring for Manager - Quality Data AnnotationInterested candidates please go through below JD, details & share resumeEmail - anku.jain@hcltech.comSubject - Data AnnotationCurrent CTC -Expected CTC-Notice period-Exp in Quality Data Annotation -Graduation & Quality + Data Annotation is mustSERVICE Quality ASSURANCE EXPERT, Continuous Improvement,...

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    2 weeks ago

    Bengaluru, Karnataka, India HCLTech Full time

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    2 weeks ago

    Bengaluru, Karnataka, India HCLTech Full time

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