Technical Problem Solver

6 days ago

Jamnagar, Gujarat, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 90,00,000

Job Title: Support Specialist

About the Role:

We are seeking a skilled technical professional to manage helpdesk tickets for our customers.

Responsibilities:

  • Analyzing and interpreting data captures and trace logs to resolve customer issues in production environments.
  • Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
  • Owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer.
  • Collaborating within and across teams leveraging troubleshooting tools and practices.
  • Engaging with product engineering teams to investigate potential product defects.
  • Helping develop automation techniques and diagnostic tools driving product improvements.
  • Supporting web and desktop applications.
  • Updating the ticketing system to track, monitor, and resolve issues.
  • Identifying issues that are logical in nature and escalating them to the appropriate team for resolution.
  • Troubleshooting and owning customer issues from reporting to resolution.
  • Diagnosing and troubleshooting system issues along with isolation of the issue.
  • Following standard procedures for escalating to the appropriate feature teams as required.
  • Managing multiple open issues and ensuring their successful completion.
  • Documenting technical knowledge in FAQs and troubleshooting guides.
  • Triaging and escalating new bugs from early ring customers.
  • Verifying and rejecting bugs submitted by unknown sources.

Required Qualifications:

Proven experience as a technical support specialist or similar role.

Strong problem-solving, debugging and troubleshooting skills.

  • Knowledge on education tenant apps such as assignments, class notebooks and School data sync.
  • Experience with incident management and service escalation is preferred.
  • Excellent communication and customer service abilities.
  • Familiarity with helpdesk ticketing systems and escalation procedures.
  • Experience with tools like Log Reader, Fiddler and Browser Dev tools.

  • Technical Problem Solver

    4 days ago

    Jamnagar, Gujarat, India beBeeAzureSupport Full time ₹ 25,00,000 - ₹ 50,00,000

    Job Title:Technical Problem SolverJob Description:The role requires exceptional communication skills to provide top-notch customer support via various channels.Ability to quickly gather information and clearly explain customer responsibilities in resolving technical issues.Effective communication of next steps and status to build trust with...

  • Expert Technical Problem Solver

    3 days ago

    Jamnagar, Gujarat, India beBeeTechnologist Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    About Our Ideal CandidateWe are seeking a highly skilled and experienced professional to join our team as a Senior Technical Support Engineer. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to enterprise-level customers.Key Responsibilities:Provide timely and effective...

  • Creative Visual Problem Solver

    7 days ago

    Jamnagar, Gujarat, India beBeeDesigner Full time ₹ 50,000 - ₹ 5,50,000

    We are seeking a skilled Graphic & Web Designer to join our team. This is a great opportunity for an experienced professional to take on new challenges and contribute to the growth of our organization.The ideal candidate will have 3-4 years of experience in a similar role, with a strong portfolio that showcases their skills in graphic design, web design, and...

  • Senior Physics Problem Solver

    1 week ago

    Jamnagar, Gujarat, India beBeeReasoning Full time ₹ 24,00,000 - ₹ 30,00,000

    Logical Reasoning ResearcherWe are seeking a researcher to develop and evaluate physics-based logical reasoning tasks for large language models. The ideal candidate will have expertise in theoretical physics and experience with AI systems.The selected candidate will work independently, designing experiments and analyzing results to improve the performance of...

  • Salesforce Technical Solutions Expert

    1 day ago

    Jamnagar, Gujarat, India beBeeSpecialist Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Overview:We are seeking a skilled Salesforce Technical Solutions Expert to play a key role in establishing a world-class delivery center and drive business success through technology.The ideal candidate will be a proactive problem-solver with exceptional leadership and communication skills, capable of driving projects from inception to completion while...

  • SMT Process Engineer

    7 days ago

    Jamnagar, Gujarat, India beBeeElectronics Full time ₹ 17,76,000 - ₹ 20,92,000

    Electronics Manufacturing ExpertJob Opportunity:We are seeking an experienced electronics manufacturing professional to provide technical support at factories and customer sites.You will lead defect analysis activities, working closely with partners to identify root causes and implement corrective actions.The ideal candidate will propose and follow through...

  • Technical Support Specialist

    6 days ago

    Jamnagar, Gujarat, India beBeeInformationTechnology Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support Specialist OpportunityWe are seeking a skilled Technical Support Specialist to provide top-notch assistance for desktop computers, troubleshoot issues, and perform computer repairs. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and exceptional communication skills.Key Responsibilities:Provide...

  • Technical Architect

    7 days ago

    Jamnagar, Gujarat, India beBeeExpertise Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Lead Technical ExpertIn our pursuit of innovation, we are seeking an experienced and highly skilled Lead Technical Expert to oversee and guide our development team.This role is ideal for a motivated individual with strong technical expertise in Java, SAP HANA, HTML5, CSS, and JavaScript, as well as proven leadership skills to drive project success, mentor...

  • Technical Onboarding Specialist

    3 days ago

    Jamnagar, Gujarat, India beBeeOnboarding Full time US$ 80,000 - US$ 1,00,000

    Technical Onboarding SpecialistThe ideal candidate will be responsible for ensuring a seamless onboarding experience for new customers by providing technical guidance and support during data integration, ETL/ELT operations, and configuration.Key Responsibilities:Provide technical leadership to ensure successful product adoption and integration.Collaborate...

  • Technical Solutions Lead

    3 days ago

    Jamnagar, Gujarat, India beBeeSolution Full time ₹ 1,50,00,000 - ₹ 2,20,00,000

    Job OverviewA senior technical specialist is sought to drive campaign operations, engineering, and product forward. The ideal candidate will lead troubleshooting efforts, streamline integrations, and empower teams with process guidance and technical insights.Responsibilities:Collaborate closely with operations to troubleshoot real-time campaign or...