Technical Process Improvement Specialist

3 days ago

Kanpur, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

This is an onsite night role, rotating between shifts from 5:30 PM to 6:30 AM, providing flexibility and variety. The position requires someone who can bridge the gap between technical knowledge and business operations, offering both technical support and strategic insights for process improvements.

The role entails ensuring the smooth operation and support of technical tools and systems while maintaining strong relationships with clients. Key responsibilities include:

  • Providing Exceptional Customer Service
  • Serving as a Subject Matter Expert
  • Troubleshooting Technical Problems
  • Assisting in Client Onboarding
  • Collaborating with Internal Teams
  • Analyzing Client Data
  • Developing Business Operations Processes
  • Managing Client Relationships
Required Skills and Qualifications

To succeed in this role, candidates should possess:

  • A Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • At least 2 years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools.
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Knowledge of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.
Benefits

This role offers a unique opportunity to work in a dynamic environment, bringing together technical expertise and business acumen to drive process improvements and exceptional customer experiences.

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