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Senior Business HR Consultant

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Rajkot, Gujarat, India beBeeHumanResource Full time ₹ 20,49,000 - ₹ 23,88,600

Job Title: Strategic HR Partner

Gurgaon is home to a global leader in IT and BPM services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors.

We are seeking a dynamic and experienced professional to lead HR operations for assigned verticals/processes, support business functions, drive employee engagement, retention initiatives, and ensure policy compliance.

Key Responsibilities:

  • Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Enforce labor laws, company discipline, and Code of Conduct.
  • Maintain attrition at or below 5%.
  • Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Track training plan adherence for assigned verticals/processes.
  • Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Support employer branding and monitor industry HR best practices.
  • Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

Qualifications:

  • Education: Graduate degree in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
  • Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

Skills & Competencies:

  • Proficiency in MS Office tools (Excel, PowerPoint, Word)
  • Strong analytical and problem-solving skills
  • Basic understanding of labor laws and HR practices
  • Ability to multitask and manage deadlines
  • Excellent verbal and written communication skills
  • Strong interpersonal and conflict-resolution abilities

Becoming a Part of Our Organization:

At our organization, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.