Technical Solutions Specialist

2 days ago


Hyderabad, Telangana, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 15,00,000
Job Title: Technical Solutions ExpertWe're seeking a skilled Technical Solutions Expert to join our dynamic End User Services team. As a key member of our team, you'll play a vital role in delivering world-class IT support to our users.You'll be responsible for providing face-to-face technical support for hardware, software, and corporate mobile devices. This includes troubleshooting technical issues, managing IT assets, deploying hardware, and ensuring users have the tools and support they need to stay productive.Main Responsibilities:
  • Provide technical assistance for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Elevate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up-to-date.


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