Senior E-commerce Business Analyst

2 weeks ago


Delhi, Delhi, India 310 Nutrition Full time
Senior E-commerce Business Analyst Position Overview

The Senior E-commerce Business Analyst will be part of our 310 Nutrition team, driving data-backed decisions and providing actionable insights using comprehensive datasets from various sources including Amazon, Google Analytics, Shopify, Klaviyo, TikTok, Gorgias, Yotpo reviews, and other similar platforms.

This role is critical to our strategic direction and will work closely with multiple teams to shape our e-commerce, marketing, and customer retention strategies. The ideal candidate will have a deep understanding of e-commerce data analysis, advanced analytics tools, and the ability to translate complex data into clear business recommendations.

Key Responsibilities

• Analyze and interpret data from various sources including our data warehouse, which consolidates customer data from Amazon, Google Analytics, Shopify, Klaviyo, TikTok, Gorgias, Yotpo, and other platforms.

• Identify trends, patterns, and insights that inform decision-making for marketing, customer experience, and e-commerce operations.

• Develop and implement data-driven strategies to optimize conversion rates, improve customer engagement, and maximize lifetime value.

• Collaborate with marketing, product, and customer service teams to align data insights with business objectives and strategic initiatives.

• Work with the data engineering team to enhance data warehouse capabilities, ensuring access to high-quality, relevant data for analysis.

Requirements

• Experience: 5+ years as a data analyst or in a similar analytical role, preferably in an e-commerce setting.

• Technical Skills:

• Proficiency with SQL and data warehouse querying.

• Advanced skills in Google Analytics, Tableau, Power BI, or similar data visualization tools.

• Experience with e-commerce platforms like Shopify, Amazon, and analytics tools like Klaviyo, Gorgias, and TikTok Analytics.

• Knowledge of A/B testing and personalization tools.

• Familiarity with customer review platforms (Yotpo, Trustpilot) for sentiment analysis.

• Analytical Skills: Strong quantitative and analytical abilities, with experience translating data into actionable insights and recommendations.

• Soft Skills:

• Excellent communication skills, with the ability to present complex data insights to both technical and non-technical stakeholders.

• Collaborative and adaptable, with experience working cross-functionally.

• Self-motivated and proactive, with a strong focus on delivering results.

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