
Customer Service Liaison
1 day ago
We are seeking a highly skilled professional to join our team as a Customer Experience Partner. In this role, you will be responsible for building strong and lasting relationships with customers and providing exceptional customer service.
- Key Responsibilities:
- Take full ownership of customer shipments and issues, ensuring timely resolution and effective communication.
- Engage in constructive problem resolution, identifying root causes and implementing solutions.
- Act proactively, keeping customers informed of any issues or changes in the booking process.
- Collaborate with cross-functional teams to execute the shipment lifecycle process.
- Adhere to standardized processes and tasks, prioritizing customer experience.
Skill /Experience Required:
- Bachelor's/Master's Degree level with 2-3 years of experience in shipping/logistics.
- Excellent interpersonal and communication skills, with the ability to work under pressure.
- Able to work independently and collaboratively, sharing knowledge and best practices.
- Fluent in English (written and oral).
The ideal candidate will possess a strong business acumen, market understanding, and customer-centric mindset. You will be able to handle complaints professionally, influence and persuade customers, and take ownership of customer issues.
We value diversity and inclusivity in our workplace, embracing different thinking styles. If you need special assistance or accommodations during the application and hiring process, please contact us via email.
Maersk is committed to supporting your needs throughout the hiring process.
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