Customer Service Liaison

23 hours ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a dedicated and customer-focused professional to join our India-based night-shift team as a Customer Service Representative. The ideal candidate will deliver exceptional service to customers via phone, email, and chat, ensuring inquiries are addressed promptly and professionally.

This role demands a customer-first mindset, strong problem-solving skills, and the ability to work collaboratively in a fast-paced environment. Key responsibilities include delivering high-quality customer service, assisting customers with product inquiries and troubleshooting, and logging customer interactions in the CRM system.

  • Deliver High-Quality Customer Service: Provide prompt and professional support to customers via phone, email, and chat.
  • Assist Customers with Product Inquiries and Troubleshooting: Help customers resolve issues and answer questions related to products and services.
  • Log Customer Interactions in the CRM System: Record customer interactions, issues, and feedback in the CRM system for future reference.

In order to succeed in this role, you must possess excellent verbal and written communication skills in English and Hindi, minimum 1 year of experience in customer support, CRM usage, inbound calling, and phone support, and strong problem-solving and critical-thinking abilities. Familiarity with customer support software and CRM tools is also required. We offer a dynamic work environment where you can grow your career and develop new skills.



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