Operational Support Lead

1 day ago


Salem, Tamil Nadu, India beBeeQuality Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Operational Support Lead

About the Role

This key position plays a pivotal role in driving Advisor productivity and efficiency within the organization.

Main Responsibilities:
  • Conduct thorough quality audits to ensure adherence to established standards and regulations.
  • Provide constructive feedback and recommendations to Outreach Advisors for continuous improvement.
  • Analyze call assessments, identify trends, and report on crucial performance indicators (KPIs).
  • Collaborate with the training team to develop coaching programs based on audit findings.
  • Assist in creating and updating quality guidelines and performance criteria.

To excel in this position, you will need:

  • A Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.


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