Financial Operations Support Expert

1 day ago

Salem, Tamil Nadu, India beBeeApplication Full time ₹ 18,00,000 - ₹ 21,00,000

We're seeking a diligent Support Specialist to ensure seamless operations in the financial technology sector.

Job Description:

As a key member of our Production Support Team, you will be responsible for monitoring, troubleshooting and ensuring the uptime and stability of critical banking applications.

You will provide Level 2/3 application and production support for digital payment systems, including UPI and retail banking platforms.

Key Responsibilities:
  • Monitor application health, system alerts and perform incident management to ensure minimal downtime.
  • Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
  • Coordinate with development, QA, infrastructure and vendor teams for issue resolution and change implementation.
  • Document support procedures, run books and incident reports.
  • Ensure compliance with ITIL practices including incident, problem and change management.
  • Handle deployment activities, release validations and post-production verification.
Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology or related field.
  • 8-11 years of experience in application support, production support or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis and scripting (Shell/Python preferred).
  • Good understanding of monitoring tools, incident tracking systems (e.g. Splunk, AppDynamics, ServiceNow).
  • Excellent troubleshooting and analytical skills with a strong sense of urgency.
  • Strong communication and coordination skills across cross-functional teams.

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