Business Operations Lead

19 hours ago

Salem, Tamil Nadu, India beBeeBusiness Full time ₹ 12,00,000 - ₹ 20,00,000
Operations Manager

The primary objective of this role is to implement and manage a robust internal Know Your Customer (KYC) program.

Main Responsibilities:
  • Manage KYC operations in line with compliance frameworks, policies, and control standards.
  • Oversee client refresh processes and identify opportunities for process migration and scalability.
  • Lead people management, including coaching, mentoring, and ensuring service-level standards are consistently achieved.
  • Collaborate with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives.
  • Supervise client onboarding processes and implement enhancements to improve the client experience.
  • Deliver timely MIS reports for senior stakeholders.
  • Monitor daily account refresh activities to ensure documentation and regulatory standards are met.
  • Conduct quality assurance reviews on onboarding and refresh cases to ensure accuracy.
  • Maintain and update the KYC program to meet evolving business needs.

This is an exciting opportunity for an experienced professional to take on a leadership role and make a significant impact on our organization.

We are looking for someone who can lead by example, demonstrate strong communication skills, and work collaboratively with cross-functional teams.

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