Senior Workforce Manager

1 day ago

Navi Mumbai Gurgaon Gurugram Indore, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

This is a leadership role that involves strategic planning, talent management and service delivery.

  • Accountability for workforce capacity planning, resource allocation and team performance measurement.
  • Manage the accuracy of client billing processes and ensure adherence to company policies and procedures.
  • Identify opportunities to improve campaign efficiency, profitability and client satisfaction.
  • Oversight of schedule adherence, service levels, absenteeism and other key metrics.
  • Forecasting and planning for volume fluctuations, seat occupancy and average handle time.
  • Collaboration with stakeholders and clients to resolve scheduling concerns and optimize resource utilization.
  • Implementation of scheduling strategies and initiatives to achieve business objectives.

This role requires strong leadership skills, analytical thinking and effective communication. The ideal candidate will have experience in workforce management, customer service and team leadership.

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