
Advanced Technical Support Engineer
1 week ago
We are a global company with offices in the US, Canada & India and a team of 200+ experienced specialists.
We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
Main Responsibilities- Respond to customer queries via email, chat, and ticketing systems.
- Troubleshoot and resolve technical issues related to Java and Python applications.
- Investigate and assist with cryptographic protocols and key management functions.
- Work with engineering teams for resolution and escalate complex issues as needed.
- Bachelor's degree in Computer Science or a related field.
- 2-3 years of experience in a technical role.
- Proficient in Java and Python for debugging tasks.
- Familiarity with tools such as keytool, openssl, or similar.
- Strong analytical and problem-solving skills.
- Excellent communication skills.
This role involves collaborating with cross-functional teams and requires excellent communication and problem-solving skills.
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