Technical Support Specialist

2 days ago

Meerut, Uttar Pradesh, India beBeeIT Full time ₹ 10,00,000 - ₹ 15,00,000

We are seeking an experienced IT professional to fill a Help Desk Specialist role. The ideal candidate will have expertise in troubleshooting, configuring, and maintaining devices across various operating systems and cloud environments.

Key Responsibilities:
  • Provide technical support and troubleshooting for Windows and Mac platforms.
  • Troubleshoot and resolve complex issues related to Office 365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
Ticket Management & Documentation:
  • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
  • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.
  • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.
System Configuration & Maintenance:
  • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
  • Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption.
Collaboration & Client Interaction:
  • Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
  • Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.
  • Serve as a liaison between the Help Desk and more advanced support levels, escalating issues as required.
Cloud Infrastructure & Security Awareness:
  • Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.
  • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.

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