Technical Customer Support Specialist

2 days ago

Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Technical Support Engineer

We are seeking a skilled and customer-focused individual to join our team as a Technical Support Engineer. This is an exciting opportunity for someone who is passionate about delivering exceptional support and resolving technical issues efficiently.

About the Role:

As a Technical Support Engineer, you will be responsible for providing top-notch customer service, troubleshooting technical issues, and collaborating with peers to develop effective solutions.

Key Responsibilities:

  • Provide timely and efficient resolution of technical issues via phone, email, or chat.
  • Utilize knowledge base resources and training materials to provide consistent solutions to customers.
  • Document issue details, troubleshooting steps, and resolutions to improve efficiency and reduce repeated troubleshooting.
  • Collaborate with colleagues to develop and implement effective solutions.

Required Skills:

  • Proficient in US Accent and English Language, both verbal and written.
  • Logical approach to troubleshooting.
  • Ability to work independently with minimal supervision.
  • Excellent communication and interpersonal skills.
  • Able to document everything with great detail.

Minimum Qualifications:

  • Bachelor's degree in Computers, Electronics, or related field.
  • Work experience in similar setups, such as IT support, customer-facing environments, or call centers.
  • Experience with direct customer engagement and conflict resolution.

This is an excellent opportunity for someone who is looking to grow their career in a dynamic and supportive environment. If you have a passion for delivering exceptional customer service and are looking for a challenging role, we encourage you to apply.

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