Room Blocks Coordinator

2 days ago


Agra, Uttar Pradesh, India beBeeReservationExecutive Full time ₹ 4,00,000 - ₹ 8,00,000
Job Description

As a key member of our team, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes. You will also be required to communicate company values and culture to new employees, ensuring a smooth onboarding process.

Additionally, you will review and implement new reservations procedures, ensuring that they are aligned with our company goals. Your responsibilities will include processing all reservation requests, changes, and cancellations via phone, fax, or mail, as well as identifying guest reservation needs and determining appropriate room types.

You will be expected to verify room type availability and rate, explain guarantee, special rate, and cancellation policies to callers, and accommodate and document special requests. You will also answer guest questions about property facilities and accommodations, follow sales techniques to maximize revenue, and input and access data in the reservation system.

Your role will involve troubleshooting and resolving guest issues or escalating as needed, assisting management with training, scheduling, counseling, and coaching employees, and acting as a role model and first contact in Fair Treatment/Open Door Policy process. You will also be responsible for following all company policies and procedures, ensuring professional personal appearance, and maintaining confidentiality.

Finally, you will welcome and acknowledge all guests per company standards, anticipate guest service needs, and respond with appreciation, communicate professionally, and prepare documents accurately, answer phones using appropriate etiquette, build and maintain positive relationships with team members, comply with quality assurance standards, read and verify information in various formats, and perform other duties as requested by Supervisors.



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