Global IT Specialist

1 day ago

Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
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About the Role

We are seeking a proactive and client-focused IT specialist to join our global technology team. This role requires not only strong expertise in Microsoft technologies, security, and migrations, but also excellent communication and client-handling skills to ensure a seamless IT experience for internal teams and external stakeholders.

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The ideal candidate will combine technical depth with a service-oriented mindset, ensuring IT operations run smoothly while building strong relationships with business users and clients across geographies.

\Key Responsibilities\Microsoft Ecosystem & Security\
  • \
  • Implement, operate, and maintain Entra ID (Azure Active Directory) and Intune.\
  • Configure and support Azure Single Sign-On integrations.\
  • Collaborate with the Security team to manage enterprise-wide security protocols.\
  • Manage patch updates, compliance, preventative maintenance, and optimization.\
\Migrations & Infrastructure\
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  • Lead and execute Windows, email, and cloud migrations.\
  • Design, implement, and support enterprise infrastructure solutions.\
  • Manage upgrades, performance optimization, and capacity planning.\
\Helpdesk & Global IT Support\
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  • Provide L1–L3 support across systems, networks, and databases.\
  • Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.\
  • Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.\
  • Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.\
\IT Asset & Lifecycle Management\
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  • Manage IT asset inventory, ensuring accurate records.\
  • Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.\
\Operations & Continuous Improvements\
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  • Conduct system monitoring, reporting & auditing.\
  • Identify, assess, and implement service cost improvements while maintaining risk and performance standards.\
  • Integrate automation to streamline IT processes and enhance efficiency.\
  • Apply IT operations best practices, ensuring user satisfaction and reliability.\
  • Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management.\
  • Implement monitoring and alerting for proactive issue resolution.\
  • Create playbooks and documentation for Ops and Support teams.\
\Design, Deploy & Manage Teams Environment\
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  • Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).\
  • Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps.\
  • Configure and manage Teams policies, compliance, governance, and lifecycle management.\
\Voice & Collaboration Engineering\
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  • Implement and manage Teams Phone System, Direct Routing, and Calling Plans.\
  • Configure SBCs (Session Border Controllers) and ensure PSTN integration.\
  • Oversee Teams meeting rooms and devices (Poly, Crestron, Logitech, etc.).\
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