Transportation Services Representative

5 days ago


Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 7,50,000

Our mission is to empower high-quality local fleets to provide reliable ground transportation services globally.

About this role:

  • Resolve issues by communicating with drivers and fleets.
  • Enforce service standards.
  • Confirm ride completions and apply changes in the system or request driver action.

Key Responsibilities:

  • Manage interactions, noting issues and solutions within our CRM for consistency and follow-up.
  • Develop and maintain relationships with suppliers, customer support operations, sales, and other functions.
  • Provide exceptional customer service support.

Requirements:

  • 2+ years of experience in customer support or a similar field.
  • Strong operational and analytical skills.
  • Excellent problem-solving skills.
  • Fluent English communication skills.
  • Proficient in Microsoft Office Suite.
  • Ability to work 24/7, 6 days a week.
  • Effective time management and prioritization.
  • Fast-paced environment readiness.
  • Attention to detail.


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